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As a company with more than 14,000 Ukrainian team members, EPAM understands the challenges faced by millions of people across Ukraine, including the many who have been forced to leave the country. Our teams on the ground and around the world have been doing everything possible to support our Ukrainian colleagues and their families. Their safety is our top priority.
In supporting our colleagues, we have collected a vast amount of information about arriving and resettling in a new country, either temporarily or permanently. We are now sharing it here in the hope it could be valuable to you or someone you know.
Please note that the information is subject to change at any given time due to rapidly changing circumstances.
Ukrainian nationals may enter Poland with:
Ukrainian nationals coming from countries other than Ukraine may enter Poland with:
IMMIGRATION FORMALITIES – ACT OF 12 MARCH 2022
Special regulation for Ukrainian nationals fleeing from Ukraine to Poland was issued by the Polish Parliament in the Act of 12 March 2022. It applies to individuals of Ukrainian citizenship who lived in Ukraine and entered Poland after February 24, 2022 from Ukraine (directly or indirectly).
To be granted benefits from the Act of 12 March, individuals need to register their stay by applying for a PESEL number. If their entrance to Poland was registered by the Polish Border Guard – staying is considered to be legal already. However, it is worth individuals verifying their status with the local authorities.
The benefits of the Act of 12 March include:
How to apply for a PESEL number?
The application for granting a PESEL number to a citizen of Ukraine must be submitted in a County Hall “Urząd Gminy” or Town Hall “Urząd Miasta”.
To find the nearest Urząd Miasta or Urząd Gminy use this search tool: https://www.gov.pl/web/gov/sprawdz-gdzie-zalatwisz-swoja-sprawe
Get the form – https://www.gov.pl/attachment/a7e7c9ea-e6d9-41e8-a6a1-1a7452cef242
RECEPTION POINTS NEAR POLISH BORDERS
If you are arriving on your own and you need immediate assistance, please go to one of the reception points
Dorohusk
RECEPTION POINTS ACROSS THE COUNTRY
City
Address
Contact
Leaflets/Posters to print
KRAKOW
Main Railway Station (at the entrance to the fourth platform from the ticket offices)
Round-the-clock hotline: +48 12 210 20 02
From Monday to Friday from 8:00 a.m. to 4:00 p.m. – helpline for foreigners on the legalization of stay and work: +48 12 210 2020
Emergency Information Line
EN UA PL
WROCLAW
Railway Station Wroclaw Główny, Wroclaw 105 Piłsudskiego
Hotline:
Registration Center
PL/UA
GDANSK
Temporary Railway Station Gdańsk Główny (next to the renovated main station building), Gdańsk, Podwale Grodzkie 1
Registration Center
PL
UA Map
WARSAW
Dworzec Wschodni (main hall), Warsaw, 20 Kijowska str.
Hotline: 987
Help for Ukrainian Citizens
EN UA RU
Dworzec Zachodni (Passenger Service Point), Warsaw al. Jerozolimskie 142
Pałac Kultury i Nauki (entrance from the Central Railway Station, in the courtyard), Warsaw Plac Defilad 1
LODZ
Łódź Fabryczna Railway Station (behind the ticket offices on the way to the platforms), Łódź
Łódź Kaliska Railway Station (main hall between the ticket offices and the exit to the platforms),Łódź
BIALYSTOK
Railway Station, Bialystok str. Kolejowa 9
BYDGOSZCZ
Main Railway Station, Bydgoszcz, 7 Zygmunta Augusta
Hotline (Ukrainian and Russian)
open from Monday to Friday from 7:00 to 22:00
+48 52 349 74 61, +48 52 349 78 02
Hotline (Polish language) open around the clock +48 52 587 27 71
LUBLIN
Hotline open daily (from 7.00 a.m. to 6.00 p.m.)
Infoline
PL
CHELM
Railway Station Chelm
Hotline open daily (7am-6pm):
GORZOW WIELKOPOLSKI
Railway Station (waiting room), Gorzów Wielkopolski 1 Dworcowa.
Hotline: +48 95 785 18 59
ZIELONA GORA
Railway Station (main hall), Zielona Gora
Hotline: +48 95 785 18 59
RZESZOW
Hotline: +48 800 100 990
KATOWICE
Railway station (main hall at the ticket offices),
Hotline: +48 32 606 32 32 (Mondays, Wednesdays, Thursdays and Fridays – from 7.30 to 15.30, Tuesdays – from 7.30 to 18.00)
KIELCE
Bus Station, Kielce 12 Czarnowska
OLSZTYN
Railway Station (hall), Olsztyn plac Konstytucji 3 Maja 1
POZNAN
Railway Station Poznań Główny (level 1, opposite to the ticket offices), Poznań 2 Dworcowa Street
Hotline (active from February 28): +48 61 850 87 77 (from 8 a.m. to 8 p.m.)
SZCZECIN
Railway Station (main hall), Szczecin 2 Krzysztofa Kolumba
OPOLE
Dworzec PKP/PKS, pl. Dworcowy 1
COVID-19 DOCUMENTATION
According to Polish law, travelers coming from Ukraine do not need SARS-CoV-2 tests.
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TRAVEL TO POLAND
A Free train is available and moving people from Lviv straight to Poland:
In Przemysl, you can take an IC or TLK train to Krakow/the other Polish city. Passengers with a Ukrainian passport or ID card are exempt from rail ticket changes in Poland.
TRAVEL WITHIN POLAND
Trains, trams and buses in cities like Krakow, Wroclaw, Poznan, Krakow, Szczecin, Tricity (Gdansk, Gdynia, Sopot), Lodz and Warsaw are free.
Polish Railway
Check free train details
For trains marked TLK, IC, KM, KW, KS, ZTM, SKM, KD, Arriva, Polregio and ŁKA, free tickets are distributed at train stations in Poland.
Free Buses: Lublin PKS, Łódź Kaliska PKS, Krakow MDA, Poznan PKS, Wroclaw PKS
FLIXBUS – free transportation via Flixbus.
To use public transport for free you need to present your passport (with a stamp showing your border crossing date) or other document confirming your Ukrainian citizenship.
Transportation in big cities
JAK DOJADE – portal and phone app where you will find an easy way to get from location A to location B. All you need is to choose the city, add an address, and the portal will find the easiest route. It will provide you with a map to locate your bus/ train/ tram stop with no problem. Available in Polish and English.
PKP – Polish State Railways – find the best train connection and buy tickets. Available in Polish, English, Russian and German.
BOLT or UBER
Driving services are also available in Poland. Additionally, with Bolt, you can easily rent electric scooters and order food with Uber.
Car Insurance
PZU Insurance Provider has decided to finance the cost of 30-day motor third-party liability insurance for cars of Ukrainian citizens.
Detailed information is available at: +48 22 505 15 63, Monday to Friday between 7:00a.m. and 9:00 p.m. and on Saturdays and Sundays between 9:00 a.m. and 6:00 p.m.
The hotline is operated in Ukrainian.
ERGO Hestia insurance
Free of charge insurance will be provided for those coming from Ukraine, and it will be valid for 30 days.
The helpline is available at +48 58 766 34 04, operates 24/7, and is staffed by Polish and Ukrainian speakers.
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For accommodation, check the following websites:
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MEDICATIONS
It is possible to buy prescription medication in Polish pharmacies. Additionally, a pharmacist can also write a prescription if medically necessary. Please bring your identification document and help the pharmacist with translation, if needed.
PRESCRIPTION DRUGS
All you need to get a prescription is your passport number.
DENTAL SERVICES
Dentysci Ukrainie is a service where you will find dental care, free of charge. Their website provides information in Ukrainian and an interactive map of all the clinics.
COVID-19 VACCINES
It is possible to receive a COVID-19 vaccination in Poland. To receive one, you must first obtain a referral from a family doctor. Please see more information here: https://www.gov.pl/web/szczepimysie/e-skierowanie-na-szczepienie-dla-cudzoziemcow or try directly one of the vaccination centers.
PSYCHOLOGICAL HELP
Free psychological helplines:
Free helplines
Contact details
ENG
UA
RU
PL
HELP Psychotherapy Center
tel. 720 826 806 and 790 626 806
X
X
Polish Migration Forum
tel. 669 981 038, the telephone works on Mondays from 4:00 p.m. to 8:00 p.m. on Wednesdays from 10:00 a.m. to 2:00 p.m. and on Fridays from 2:00 p.m. to 6:00 p.m.
X
X
Damian Medical Center
tel. +22 566 22 27, from March 1 the telephone is available 7 days a week from 8:00 a.m. to 8:00 p.m.
X
Crisis Intervention Center in Krakow
tel. 12 421 92 82 – people in need of support can also benefit from psychological assistance directly at the Center’s headquarters at ul. Radziwillowska 8b in Krakow
X
Foundation for Psychological Assistance and Social Education Together
registration by phone: +48 733 563 311 and e-mail: twojpsycholog2@gmail.com
X
X
Psychological Harbour
tel. 533 300 999, e-mail: recepcja@przystan-psychologiczna.pl, online or stationary meetings in Warsaw
X
X
X
Children’s Helpline of the Ombudsman for Children
tel. 800 12 12 12
X
X
X
CALMA Therapy Clinic
the assistance in person in Gdansk, by phone or online, also psychiatric consultations with a prescription for the necessary drugs, telephone: +48 660 198 321 (Mon-Fri 9:00 a.m. to 8:00 p.m.), e-mail: registration@klinikacalma.pl
X
X
HEALTH INSURANCE
Polish National system – NFZ
Ukraine citizens can use the Polish National Healthcare system, including a family doctor, a specialist clinic, or a hospital, free of charge.
This applies to all Ukrainian citizens who have a certificate issued by the Polish Border Guards or a passport stamp in the travel document. See more here.
Zapytaj lekarza – "Ask a doctor" service
On-line consultation with doctors in Ukrainian, free of charge. Get advice, prescriptions, medication.
Znany lekarz
Free medical care
Consultations for people from Ukraine are free.
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Below are the banks in Poland
Santander
No fees until 31 May 22
Check locations
Getin Bank
No fees until 31 May 22
Check locations
ING
No fees for 12 months
Check locations
PKO
No fees for 12 months
Waived fee for a quick transfer to Kredobank and for ordering a foreign transfer to any bank in Ukraine.
Check locations
Credit Agricole
No fees
Check locations
BNP Paribas
Please check the website for more details
No fees for 12 months
Check locations
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Pupils from Ukraine in the age of compulsory schooling (7-18 years of age) will be admitted to public schools and provided with care and education. Admission to schools is possible during the entire school year. The determination of which level of education will be continued is based on the sum of completed years of schooling abroad.
The admission of students coming from abroad is regulated at the statutory level. The legal basis of the student’s stay in Poland is not essential in this process.
Foreigners who do not speak Polish can participate in additional classes in the Polish language.
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If you are looking for a job, here are some helpful sites:
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As a company with more than 14,000 Ukrainian team members, EPAM understands the challenges faced by millions of Ukrainians, and the hurdles ahead. If looking for your next work opportunity is one of them, we are ready to support you.
Here are free translation helplines:
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If you want a Polish phone number, SIM cards are available at most convenience stores, e.g., Zabka. You must register the card using your ID number or passport number – you can do this either in stores or at the provider’s location (Play, Orange, etc.). Additionally, cards are being distributed for free at the reception points. The representatives will help you set it up.
Example of offers available:
T-mobile offers a special bundle of 300 free minutes (redeemable for SMS) to Ukraine, 10 free gigabytes, and a 100-day extended account validity.
Orange Flex (prepaid) get Orange Flex APP. Users gain access to a package of international calls to Ukraine: 100 minutes for 30 days, 0 PLN. Enter the code UKRAINA in your Flex application.
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Polish Government site with guidelines for Ukrainian people:
Other helpful websites:
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Please note that the information is subject to change at any given time due to rapidly changing circumstances.
Information varies by country.
Information for additional countries will be listed soon.
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All information provided on this website directly by EPAM or its affiliates or employees is deemed reliable at the time of posting but is not guaranteed to be accurate. None of the information provided on this website by third-parties is verified for accuracy. None of the information provided on this website constitutes legal advice, medical advice, or immigration advice and is provided solely for your information and to assist you to locate resources where you can obtain such advice. EPAM is not responsible for the content provided by third parties, the security of third party websites or links to those websites, or any typographical errors, misinformation, or misprints. Some third party websites linked to from this website are not secure and any information transmitted by you to the third party website can be intercepted and read. You should use such third party websites with caution and should not provide any information, including credentials or login information, to unsecure websites. All information is subject to change and EPAM is under no obligation to update information if it changes. Information is provided for personal, non-commercial use and may not be used for any other purpose.
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